Welcome to Chadds Ford Therapeutic Massage. I am 100% committed to your satisfaction. A copy of these policies and your intake form will be emailed to you shortly after your appointment is confirmed.  Please read each policy to ensure you have a GREAT experience.

1. All reservations require a credit card on file to guarantee my appointment.

2. CANCELLATIONS/RESCHEDULING: If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay a $35 cancellation fee if I give less than 24 hours’ notice.

3. I agree to pay the full session rate if I give 2 hours’ notice or less, or if I miss an appointment without giving notice. 

4. If within 24 hours of my session, I develop a contagious illness or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform Chadds Ford Therapeutic Massage right away. If they are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of Chadds Ford Therapeutic Massage. 

5. I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email or phone call requesting cancellation/rescheduling. 

6. I understand I must arrive 10 minutes early for my appointment in order to get the full session time I have scheduled. If I arrive on time, or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of the session that I booked. 

7. I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate ANYTHING and everything, including my needs, preferences, requests, or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that adjustments can be made. I understand that my therapist wants my HONEST feedback - positive or negative - and that she does not take offense to it.

If you have any questions, please let me know. I look forward to meeting you!

Gabriella